What is the Camping World PDI Process?

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The best RV manufacturers have extensive quality control standards they check on each unit that comes off their production line. But Camping World takes quality control checks a step further by conducting a pre-delivery inspection (PDI) on each unit before it’s delivered to a customer. 

Before a new or used RV is delivered to a customer, a trained Camping World service technician completes a thorough evaluation to ensure there are no defects or potential operational issues. 

This PDI process is broken down into seven zones to create a detailed structure for technicians to check and test an RV. Here are the seven zones: 

  • Zone 1: Front
  • Zone 2: Driver side
  • Zone 3: Rear and the roof
  • Zone 4: Passenger side
  • Zone 5: Interior systems check
  • Zone 6: Interior fit and finish
  • Zone 7: Interior soft goods check

Zone 1: Front of the Unit

front-camping-world-pdi-process-06-2023
Photo by Camping World

Technicians begin inspecting and documenting their PDI process at the front of every RV. Here are their first checks:

  • VIN number check
  • Fill LP container(s)
  • LP leak tests
  • Perform LP gas test and pressure drop test
  • Check the condition of the battery and battery cables and connections
  • Check the condition of the trailer coupler (on travel trailers) or pin box (on fifth wheels)
  • Check for missing or damaged links or hooks in the safety chains
  • Check the condition and operation of the tongue jack/landing gear
  • Check running lights, brake lights, and turn signals
  • Test amps and condition of breakaway cable and brakes
  • Check the condition of metal, fiberglass, decals, and light lenses on the front wall

Zone 2: Driver Side of the Unit

driver-camping-world-pdi-process-06-2023
Photo by Camping World

The technician will then move to the driver’s side to perform the following tests: 

  • Plug in the shore power cord
  • Perform the five AC power system tests (safety ground conductor test, pedestal 120VAC inspection and test, hot skin test, GFCI test, receptacle polarity and voltage test)
  • Install/check fresh water drain caps
  • Install wastewater cap and close waste system valves
  • Fill the fresh water tank
  • Inspect brake wires, shackles, axle, and camber
  • Inspect LP lines and clamp spacing
  • Inspect the underbelly for holes, gaps, and loose materials
  • Pressurize the city water system and check for leaks/missing caps on drain lines
  • Inspect and clean out exterior appliance compartments (refrigerator, water heater, furnace)
  • Check the automatic leveling system if applicable
  • Check the condition and operation of stabilizing jacks/landing gear
  • Check exterior lights
  • Inspect windows and vents for fit and finish
  • Inspect storage compartment doors
  • Check the condition of perimeter molding, decals, metal, and/or fiberglass
  • Perform torque procedure on wheels
  • Check tire pressure, tire condition, tread depth, and date codes

Technician Tip: Some of these checks may take place on the passenger side depending on the RV’s floorplan and the location of exterior access panels to appliances and RV water systems.

Zone 3: Rear of the Unit and the Roof

rear-camping-world-pdi-process-06-2023
Photo by Camping World

Continuing to the rear of the unit and then ascending to the roof, here are the next checks that our technicians document:

  • Check ladder
  • Check the roof for cracks, damage, and missing sealant. If no ladder is installed, assume the roof is non-walking and inspect from a step ladder or use plywood sheets to protect the roof
  • Inspect the seals and condition of all roof-mounted accessories
  • Check for condition, fit, and finish for factory options such as spare tire mount, hitch receiver, and end caps on the rear bumper
  • Pair and test backup camera, if equipped
  • Check the condition of the rear wall for dents, cracks, or other signs of stress
  • Check for missing rear lights or decals

Zone 4: Passenger Side of the Unit

passenger-camping-world-pdi-process-06-2023
Photo by Camping World

Moving around to the camp side of your vehicle, the technician repeats several tests conducted on the driver side, but there are also a few additional checks. 

  • Check the condition and operation of stabilizing jacks/landing gear
  • Check fit and finish on windows and vents
  • Inspect compartment doors
  • Inspect awning operation and condition
  • Inspect entry step operation and condition
  • Check tire pressure, tire condition, and date codes
  • Perform torque procedure on wheels
  • Inspect the condition and operation of the entry door, screen door, and door locks
  • Check the condition of perimeter molding, decals, metal, and/or fiberglass

Zone 5: Interior Systems Check

interior-systems-camping-world-pdi-process-06-2023
Photo by Camping World

The technician then proceeds to test all of your RV’s interior systems. This includes operating and inspecting all appliances to ensure they work with AC, DC, or LP where applicable. 

  • Perform fixture flow test
  • Perform flood tank test
  • Inspect 110-volt components (fireplace, microwave, refrigerator, TV, AC receptacles, breakers, and fuses)
  • Check the labeling on fuses and breakers
  • Perform water heater test on electric and gas operation
  • Check lights and ceiling fan/vent fan operation on AC power 
  • Check 12-volt components (converter output, lights at wall switch and light switch, vent fans, range hood fan, monitor panel for battery output and generator levels)
  • Check electric and manual slide-out operation
  • Check furnace operation and installation
  • Inspect and operate emergency exits
  • Inspect carbon monoxide detector and date of manufacture
  • Check the date on the fire extinguisher. Test pressure and installation within 24” of the main entry door
  • Operate and check the date on the smoke alarm and LP detector
  • Test operation of all entertainment electronics. Test batteries in all remotes
  • Perform a freshwater system test
  • Test the toilet to ensure it holds water and flushes properly
  • Inspect visible water lines
  • Drain the water system (gray, black, and fresh tanks) and test the black tank flush

Zone 6: Interior Fit and Finish

interior-fit-camping-world-pdi-process-06-2023
Photo by Camping World

For this zone, technicians begin at the front of the entry door and work clockwise to check the following: 

  • Overhead cabinets
  • Booth dinette or freestanding dinette
  • Cabinet doors (hinges, stripped screws, door hanging even)
  • Bunk beds
  • Bathroom vanity and overhead cabinets
  • Shower surrounded, base, and shower door
  • Refrigerator cabinet
  • Kitchen counter, cabinets, and drawers
  • Ceiling panel and seam moldings
  • Wall seams, border paper (if applicable), and moldings
  • Floor registers and tape at cut-outs
  • Linoleum and carpet condition

Zone 7: Interior Soft Goods Check

interior-soft-goods-camping-world-pdi-process-06-2023
Photo by Camping World

In this final stage, technicians inspect the operation, condition, fit, and finish of the following interior soft goods:

  • Sofa
  • Dinette cushions
  • Chairs
  • Window shades/blinds and travel clips
  • Window valances/shams
  • Mattresses
  • Comforters and pillows

Ensuring that each RV is ready for the road before it’s turned over to a customer is very important to us. If you notice anything once you have the keys to your new or used RV in hand, please contact your sales representative immediately. 

If you, or someone you know, is interested in becoming a trained RV technician, learn more about Camping World’s Technical Institute.

What questions do you have about our PDI process? Share them in the comments below.

  • Comment (12)
  • Julie says:
    Your comment is awaiting moderation. This is a preview; your comment will be visible after it has been approved.
    Where is the PDF for prinout file to take with me to review at delivery? And are you saying that we don’t receive a copy of the PDI report so we can know what we need to arrange maintence for? I am confused as I thought the purpose of this service was to inform the customer of the things they should or may want to obtain repairs / services on before getting on the road. I just want to be sure that I do the right thing here and maintain the safety of my family and those around me by seeking out any repairs that may be needed on the used RV I purchase from yall. We are extremely excited and don’t want to ruin anyone’s fun by not taking all the intended steps as a consumer. I think you might also want to add at the top of this page that the customer should print and bring with, this page, that would be super helpful! Thank you so much for the information !
  • Jason Tinkham says:

    My purchase last year ended up not being a good buy. I bought my travel trailer in February 2023. We went to the location to do inspection and everything appeared fine. The only thing we were unable to inspect was the outdoor kitchen and cargo holds because they were frozen shut. Everything else was great. When it was delivered in May 2023. We immediately checked it over. When looking over, the outdoor kitchen and cargo holds had extensive damage. So bad that you could poke your hands through the floor and wood was rotted and wet. Apparently the PDI wasn’t completed and now stuck with a camper valued $5000 less in 1 year. The branch did evaluate it and fix it but I haven’t taken it back yet. I would have never bought the camper if I’d known the damage. I would not recommend camping world at all for a used camper. Buyers need to make sure they inspect everything, before they sign for it.

  • Lisa Williams says:
    Your comment is awaiting moderation. This is a preview; your comment will be visible after it has been approved.
    I bought a 2016 Casita TT from Camping World in Macon, GA in late 2022. Overall, I have been quite happy with it. I did just have to replace the entire hub and braking system due to wear. That’s fine, it’s my responsibility as the owner to have them checked regularly. Does Camping World’s PDI (for which I paid $1,000) include braking systems and bearings? If not, I would highly recommend that used RV buyers get one done ASAP.
  • Rick Gilbert says:

    One of the reasons for buying from Camping World and not from an individual or small company is their ability to stand behind the products they sell. Our experience with the PDI was that most items were checked, but there were several significant problems that were missed. But, with a bit of coaxing, CW stood behind the pre-owned travel trailer they sold us in July 2023. The CW dealership and service center in Avondale, AZ is a good place to do business.

  • Susan says:

    We purchased 2017 keystone Raptor toyhauler. September 16 2023 Albuquerque New Mexico took out first weekend October 7th 2023. Boondocking. Has major water leaks. From behind shower wall. So there could not have been any checks for water leaks. Thank goodness we purchased warranty. But very. Dissatisfied. With this. So called. PDI. ,!!!

  • alyssa shorb says:

    So do the pre-owned camper’s get the same thing? If the camper has a slide out, or is a toy hauler and has a garage door that comes down do those get a seal test done as well?

    • Hi Alyssa!

      There is no difference between the PDI process that takes place for pre-owned units and what’s completed on new units. And that should include inspecting all seams and seals, including those around slide-outs and rear garage doors on slide-outs.

  • Dan Murphy says:

    Does it really ALL get done? Mine did not!!

    • Hi Dan,

      I’m very sorry to hear that! Our intent for publishing the outline of this process is so that new RV owners are aware of the process that should be taking place so that they can double-check before they drive off the lot.

      • Wendy Kelly says:

        If that’s the case than CW should hand the purchaser a list of what’s been done and who performed it and the buyer can check the list and what’s done this way we all know what to look for. Buyer shouldn’t be responsible for googling the list. Hand a PDI to the customer for review etc

        • Hi Wendy,

          After some digging, I’ve been informed that the completed PDI stays on file with the dealership, but unfortunately a copy isn’t available for review. However, my hope is that by outlining the process above, you feel equipped to ask pointed questions that help you make a better purchasing decision when evaluating RVs..

          Please don’t hesitate to reach out if you have any follow up questions!

          • Robert says:
            Your comment is awaiting moderation. This is a preview; your comment will be visible after it has been approved.
            Regarding Tucker Ballister’s reply to Wendy, are you saying that if I have to pay for an inspection/PDI – which I understand costs $2,000 on a Class B – I won’t get a copy confirming the inspection was even done, or know the findings and/or what work was, or should be done, as a result of that inspection/PDI? I must be misunderstanding. Thank you.

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