Donnie Carroll is the National Director of Sales, Retail Division. Donnie has been in retail for 30 years and enjoys the people he gets to work with at Camping World every day.
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Would like to meet with you about the camper we purchased from camping world a year ago . We have not had the privilege of even going camping one single time as of this day ! Because of issues with this camper .
Hi William and Judy!
I’m so sorry to hear about your experience. I forwarded your message along to our customer service team and they assured me they would be reaching out.
Donnie,
We have a mutual customer, Preston Marsh. He purchased a fifth wheel trailer from you about a year ago. It has spent more than 6 month at your facility for repairs. The Marsh’s have tried to contact the General Manager and others to no avail. Their trailer has been sitting in their driveway for a while now with the stabilizer jacks in the down position. They have been told that they have to pay $500 for a tech to come out to have the jacks placed in the upright position to bring the trailer back for service. Would you reach out to them to assist with resolving this issue.
Sincerely,
Ron Smith
President/CEO/CSO
Enbright Credit Union
Hi Ron!
I’m very sorry to hear about the Marsh’s experience. I’ve forwarded their message, along with yours, to our customer service team and they’ve assured me they’d be reaching out. I apologize once again!